Now

Last updated: July 2026

What I’m focused on:

Learning AI and technology more deeply, on my own terms. Not just using tools at surface level, but actually understanding how models work, how to build with them, and what the implications are for knowledge work. I’m working through courses, building small projects, and trying to go past the demos.

Building out this site as a hands-on experiment in working with AI tools end-to-end.

What I’m exploring:

Working with Claude, Gemini, and MCP setups to understand what AI-assisted workflows actually make possible when you go past basic prompting. Specifically in a Customer Success context: how to use AI to do better work, not just faster work.

What I’m thinking about:

What the next version of Customer Success looks like if AI handles the monitoring and the admin. Whether relationship depth in CS is a genuine competitive edge or just something we tell ourselves. How to stay genuinely useful when the tools keep getting smarter.