Timeline

My timeline

Jan 2025 – Present

Career Break & Independent Projects

Dubai, UAE. Relocated from the Netherlands. Exploring entrepreneurship in digital marketing and e-commerce. Supporting AEDI on data and analytics projects.

Feb 2021 – Dec 2024

Senior Customer Success Manager, Team Lead

Speakap · Amsterdam, Netherlands

Managed and grew Enterprise accounts across Europe and MENA with a combined 100,000+ user base. Enabled a growing CSM team.

Sep 2019 – Nov 2020

Business Development Rep / Account Executive

Usabilla by SurveyMonkey · Netherlands

Feb 2019 – Jun 2019

Master Thesis Project

Mindvalley · Sweden

Sep 2015 – Jul 2018

Communication Officer

Hanze University · Groningen, Netherlands

2018 – 2019

MSc, Change Management

Lund University · Sweden

2014 – 2018

BBA, International Business

Hanze University Groningen · Netherlands

Stay in touch

Occasional reflections on customer success and beyond.

Stay in touch

Occasional reflections on customer success and beyond.

© Donika Krasniqi | all rights reserved | 2026

© Donika Krasniqi | all rights reserved | 2026