Notes on Customer Success, change, and where AI fits in.
Practical insights on Customer Success, change management, and the role of AI in building lasting customer relationships.
My timeline
Jan 2025 – Present
Career Break & Independent Projects
Dubai, UAE. Relocated from the Netherlands. Exploring entrepreneurship in digital marketing and e-commerce. Supporting AEDI on data and analytics projects.
Feb 2021 – Dec 2024
Senior Customer Success Manager, Team Lead
Speakap · Amsterdam, Netherlands
Managed and grew Enterprise accounts across Europe and MENA with a combined 100,000+ user base. Enabled a growing CSM team.
Sep 2019 – Nov 2020
Business Development Rep / Account Executive
Usabilla by SurveyMonkey · Netherlands
Feb 2019 – Jun 2019
Master Thesis Project
Mindvalley · Sweden
Sep 2015 – Jul 2018
Communication Officer
Hanze University · Groningen, Netherlands
2018 – 2019
MSc, Change Management
Lund University · Sweden
2014 – 2018
BBA, International Business
Hanze University Groningen · Netherlands