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Donika Krasniqi

Notes on Customer Success, change, and where AI fits in.

Practical insights on Customer Success, change management, and the role of AI in building lasting customer relationships.

Cherry blossoms against a blue sky

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My timeline

  1. Jan 2025 – Present

    Career Break & Independent Projects

    Dubai, UAE. Relocated from the Netherlands. Exploring entrepreneurship in digital marketing and e-commerce. Supporting AEDI on data and analytics projects.

  2. Feb 2021 – Dec 2024

    Senior Customer Success Manager, Team Lead

    Speakap · Amsterdam, Netherlands

    Managed and grew Enterprise accounts across Europe and MENA with a combined 100,000+ user base. Enabled a growing CSM team.

  3. Sep 2019 – Nov 2020

    Business Development Rep / Account Executive

    Usabilla by SurveyMonkey · Netherlands